Terms and Conditions

We reserve the right to cancel or reschedule a course if necessary or if it becomes impractical to run. By booking any of our courses, workshops, or single sessions, you agree to abide by our Terms & Conditions. We also reserve the right to change the class tutor or content without notice.

Taster Sessions , one off sessions

Full payment is required at the time of booking. We cannot confirm your place until we receive the payment in full.

Termly Courses

Full payment is required to secure your place in any termly course. If you prefer to spread the cost, please contact us at thepottersstudio@outlook.com, and we will do our best to assist you.

Gift Vouchers

Refunds are not available for gift voucher purchases, nor can they be exchanged for cash. Gift vouchers are transferable, so if you are unable to use your voucher, please contact us to discuss alternatives. We only issue e-vouchers, which are valid for one year.

Gift vouchers cannot be redeemed without the original voucher or unique booking code.

All cancellations must be sent by email to thepottersstudio@outlook.com.

Taster Sessions and Private Sessions

• If you cancel at least two weeks before the session date, a full refund will be issued.
• If you cancel between five days and two weeks before the session date, the session value will be transferred (subject to availability), but no refund will be offered.
• If you cancel within five working days of the session date, no refund or transfer will be possible.

Courses

Full payment is required at the time of booking for a termly course.

• If you cancel at least two weeks before the course start date, a full refund will be issued.
• If you cancel less than two weeks before the course start date, a partial refund will be issued, calculated as the course fee minus £100 (equivalent to a standard deposit), and deferring payment to another term is not possible.
• If you decide not to attend or complete the course after it has started, no refund will be issued.

Memberships

Memberships require an initial commitment of three months, followed by a monthly basis. To stop the membership, a month's notice is required.

We reserve the right to cancel or make changes to any courses, workshops, or one-off sessions. If we cancel your course or session for any reason, we will do our best to organize an alternative date within a reasonable period. If this is not possible, or you are unable to attend the alternative date, we will refund the full purchase price.

Students use the studio at their own risk and must be aware of the inherent hazards of a working pottery studio, including the use of sharp tools, exposure to chemicals, and high temperatures, among other risks.

Students should wear appropriate clothing and comfortable, flat shoes with non-slip soles and covered toes. Casual clothing is recommended. Long hair must be tied back for wheel work, and jewelry and watches are best left at home. We are not liable for any damage to clothing or loss of valuables. All students will receive a short health and safety briefing before starting their session.

We require that all students read and abide by the terms of our studio guide.

Our terms and conditions agreement allows us to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain our copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Outline any other terms or conditions that protect us or our audience.